Last Updated: August 2025
At Repairing Master Dubai, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services or visit our website.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Your name, email address, phone number, and physical address.
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Appliance Details: Brand, model, serial number, and repair history of your appliances.
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Payment Information: Credit/debit card details and billing address (processed via secure third-party providers).
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Communications: Emails, chat messages, or phone call logs between you and our support team.
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Website Usage Data: IP address, browser type, visited pages, and interaction times, collected through cookies and analytics tools.
2. Use of Cookies
We use cookies and similar tracking technologies to improve your browsing experience, save preferences, and analyze website usage.
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Cookies help us recognize returning users and remember their settings.
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Cookies do not contain viruses, spyware, or personally sensitive information.
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By using our website, you consent to the use of cookies in accordance with this Privacy Policy.
Note: You can disable cookies via your browser settings; however, this may affect the functionality of the website.
3. Do Not Track Signals
While some browsers offer a “Do Not Track” feature, our website currently does not respond to such signals due to the lack of a universal standard.
4. How We Use Your Information
Your personal data is used for the following purposes:
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Service Delivery: To provide appliance repair and maintenance services.
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Customer Communication: To send appointment confirmations, updates, and respond to inquiries.
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Billing: To process transactions and generate service invoices.
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Service Improvement: To analyze trends and improve our offerings and website functionality.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
However, your data may be shared in the following situations:
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Service Providers: With technicians, payment processors, or logistics partners who assist in service fulfillment.
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Legal Obligations: When required by UAE law, court order, or government request.
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Business Transfers: In case of a business sale, merger, or restructuring, data may be transferred to the new entity.
6. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. This includes:
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Secure data encryption during transmission
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Access control for staff and systems
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Regular security updates and audits
Despite our efforts, no digital transmission or storage method can be guaranteed 100% secure.
7. Your Rights and Choices
You have the right to:
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Access or correct your personal data by contacting us
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Withdraw consent for marketing communications at any time
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Request deletion of your personal data where applicable under UAE law
8. Policy Updates
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. If significant changes are made, we will notify you via email or on the website.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, data usage, or if you’d like to exercise your rights, please reach out to us via the Contact Us page on our website or by using the contact details provided there.